FAQ

What is Cloudics app?
Cloudics app is a mobile application that enables you to pay with your device in fuel stations and review your previous transactions.

Where can I use Cloudics app?
Cloudics app can be used in all of our partner’s fuel stations. The stations that use Cloudics are marked with our logos.

How can I use Cloudics app?
If you want to fuel using Cloudics app, just download our app, create a user and add a valid payment method to the application. You can start fueling right away! Cloudics application is available in App Store and Google Play!

Which cards can I add to Cloudics app?
Cloudics app accepts different credit cards (such as Mastercard and Visa) and partners’ loyalty cards.

Is Cloudics app safe to use?
We aim to make our application as secure for the users as possible. We use reliable payment providers and protect the fueling process and your personal data using a special PIN-code you can choose for yourself. All your personal data is encrypted.

What happens if I lose my device?
In case you have lost your device, you can block your Cloudics account on our webpage. After you have blocked your account, you will be logged out from your Cloudics account on all devices and no transactions can be made from that account.

Why does Cloudics app require device’s location permission?
When you want to start fueling, we need to make sure you are at a Cloudics station. One of the most convenient ways for you to identify yourself at an authorized pump, is using your location. In some of the stations, you can also fuel without enabling location, by scanning a QR-code at the dispenser. Cloudics app never tracks your location or uses it for any other purpose.

Why does Cloudics app require device’s storage permission?
Storage permission is needed to download receipts on your device. If you don’t need to download your receipts, you can disable storage permission for Cloudics app.

Why does Cloudics app require device’s camera permission?
Camera is needed when you wish to identify yourself at Cloudics station through a QR-code. QR-code is the most fool-proof way of identifying yourself at a station. Your camera is not used in any other situation.

Why does Cloudics app require device’s notification permission?
Notification permission is important for Cloudics app to work properly. When you start fueling, the dispenser will communicate with your device through silent notifications (for example to let the application know that you have finished fueling). If you disable notifications for Cloudics app, the application may misbehave.

What is Additional PIN security in my Settings for?
Additional PIN security allows you to choose if you wish the fueling process to be protected with your custom PIN. We recommend you choose this option. but if your device is already protected via PIN code or fingerprint scar, you might want to disable this setting in favour of convenience.